Privacy Policy

Klank Studio is committed to protecting the privacy of visitors to our online platform and users of our services. This policy explains how we collect, use, disclose, and safeguard your information when you visit our site or interact with our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the site, or otherwise contact us. The personal information that we collect depends on the context of your interactions with us and the choices you make, but can include:

• Contact information (such as name, address)
• Information related to services you inquire about or book (such as lessons, workshops, studio time, rentals)
• Payment information (processed securely by third-party payment processors)
• Communications you send us
• Usage data, collected automatically when you visit our site, such as your IP address, browser type, referring URLs, and pages viewed.

How We Use Your Information

We use personal information collected via our site for a variety of business purposes, including:

• To provide, operate, and maintain our services
• To improve, personalize, and expand our services
• To understand and analyze how you use your services
• To develop new products, services, features, and functionality
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes (where you have consented)
• To process your transactions
• To send you related information, including confirmations, technical notices, updates, and support messages
• To find and prevent fraud

Lawful Basis for Processing (GDPR)

We process your personal data based on several lawful bases:

• Your consent: Where you have given us explicit consent to process your personal data for a specific purpose.
• Performance of a contract: Where processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., booking lessons or services).
• Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

Sharing Your Information

We may share your information with trusted third parties who perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are prohibited from using your personal information for any purpose other than to provide these services to us. We may also disclose your information where required by law, regulation, or legal process.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
• The right to complain: You have the right to lodge a complaint with a supervisory authority (such as the Dutch Data Protection Authority, Autoriteit Persoonsgegevens) if you believe we have violated your data protection rights.

Third-Party Links

Our site may contain links to third-party websites that are not operated by us. Please be aware that we do not control these third-party websites and are not responsible for their privacy practices.

Changes to Our Privacy Policy

We may update this privacy policy from time to time. We encourage you to review this policy periodically for any changes.

Contact Us

If you have questions or concerns regarding this privacy policy or our data practices, please contact us at:

Klank Studio
55 Biltstraat
Utrecht, Utrecht
3572 AM
Netherlands